A House Divided: Dissension in University of South Carolina Business School
Internal Surveys Reveal Split Over Leadership
BY RON AIKEN
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Comments
I am not surprised to hear about Dean Koerwer and the reaction USC has had to him. People felt the same way at the Smith School of Business (UMD's b-school) where he worked prior to joining Moore. Many careers were ended/damaged during his tenure and we are still working to built up the morale that was bruised during his time here.
Smith StafferNovember 11th, 2009 01:16pm
“'The stress level of the staff is as high as I have seen in more than 25 years as a faculty member at USC, and this has had a negative effect on the morale of both the faculty and the staff,' writes one faculty member."
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Welcome to the real world, faculty and staff.
JimNovember 11th, 2009 04:30pm
I work for another university (out of state) and know a number of people who work at Moore. I also know a number of Moore graduates. All are saddened (at least) or mortified (at worst) by the changes that have taken place under Teegen and Koerwer, as am I. However, those who have spoken up (in private, through proper channels) have been reprimanded -- and all others fear to say anything (or are looking for opportunities elsewhere).
It's a sad state of affairs. This is not a case of "growing pains" associated with change. This is simply poor leadership by Teegen, and poor leadership from USC in failing to let her go and admit they made a mistake.
John SmithNovember 11th, 2009 07:08pm
As a recent 2009 IMBA graduate, I have to agree with many of the concerned comments made by the faculty. I spent 3 years at the Moore School pursuing my degree. Had it not been for the great faculty which stood out, particularly in the Management Science office, I would have had a much worse opinion of the Moore School.
My biggest concern lies with the administration of the career services office. There were so many changes from my first year there to my final year and I feel that it negatively impacted the entire process.
I understand the economic recession was the worst that the graduating class has ever faced, but on more than several occasions, I was sent job matches from the career office that were targeted for IMBAs that were a complete joke. On once such occasion, I was sent a listing that "matched" an IMBA profile. It was for a pressure washing technician. On another occasion, I was sent a listing for a Van Driver.
The Career Office advertises higher-than-reality employment and hiring statistics. First, they remove all international students, deeming them "unhirable. Additionally, any student who decided to forgo the laughable process and try their hand at starting a business are also removed.
I expected much more effort from the Career Office on behalf of students, but often we were given excuses for the lack of quality companies on campus.
I hope the management of the Moore School will make some changes for the better and solve on of the major issues leading to the decline in the graduate student enrollment.
concerned IMBA AlumNovember 11th, 2009 10:00pm
Koerwer and other Smith School disciple that followed him to Moore (in grad programs) have managed to continuously convince Teegen that they have the right vision and solutions. Her focus has been mainly on external fund raising and some on academics while Koerwer has nearly full management of the 'internal' affairs. Well, Dean Teegen, if you are going to save your career and the reputation of the Moore School - now is the time to drop your dead weight and those who are taking you down with them (yes, them). The only saving grace in the administration is Niehaus - I feel badly for him.
Teegen dupedNovember 11th, 2009 10:12pm
Being a two time graduate of the Moore School, being heavily involved with students and faculty at the school, and working for a business that hires the majority of its workforce from the Moore School, I can attest to the facts of this article and it is disheartening to think about. The school was well run and experienced few problems prior to Dean Teegen’s arrival. I know the school may not have been flashy and did not have a dynamic strategic plan for the future, but it maintained its focus on the academics which is the purpose of an institution of higher learning. Obviously the position of Dean at the Moore School is a high profile position around the state as well as in the international business communities. I feel that because it is such a prestigious position, that Teegen felt the need to come in and make a statement in order to prove herself to the university administration, faculty, students, and loyal alumni of the Moore School. What I think that Teegen did not realize is the fact that USC is a southern university and lives by those values. She has come in and created a bureaucratic maze not only for the faculty, but also for current and future students. Instead of each school (i.e. finance, marketing) within the Moore School providing its own functionality, it appears that Teegen has attempted to centralize all decision making through her top level structure of minion followers. It truly saddens me to hear stories about the Moore School losing talented students to other graduate programs due to the lack of organization within Teegen’s centralized administration.
Although it does not feel good to see the Moore School in this negative light, I feel that if this article had never been authored, then Teegen would have not taken into account any of the responses to her survey. Now that the truth is public, she no longer can lead a dictatorship, but will have to begin to ease her torment and hopefully lead the Moore School back to what we all know it to sincerely be.
MooreSchoolSupporterNovember 11th, 2009 10:54pm
Teegan and Koerwer have poisoned the gem of our University and they should be ashamed! They have installed a gestapo of Kool-Aid-drinking lieutenants who care nothing about the history and importance of our school. I will continue to place my confidence and trust in our faculty and disregard these deans du jour.
MS StudentNovember 12th, 2009 04:19am
This is not at all surprising. Anyone who has worked with Hildy and Scott for a short period catch on quickly to their approach to "gathering input". I know of instances where they have asked staff to write proposals on specific topics and provided a deadline only to announce decisions on those very topics days prior to the due date of the proposal. They have been given goals to meet and they will are set to meet them at any cost. They are applying policies, processes and decisions at USC based on models that have worked at other institutions. Universities are "one size fits all" environments.
genius103November 12th, 2009 08:11am
The IMBA program is the highest rated program at the Moore School and arguably the most renowned program on campus.
The new administration has diverted staff and resources away from this flagship program. USC has a a good thing in its IMBA program, I just how they do not manage it into irrelevance.
DanielNovember 12th, 2009 09:43am
While an autocratic style of management can not be denied and needs to be changed one needs to also look at this within the bigger picture of the pastides administration: the role the b-school is asked to play is to rescue the failed implementation of innovista. The b-school has an important role to play in economic development,however, the mission creap that pastides-parks have subjected all sections of the university to is creating misconceptions based on not understanding innovation and economic development. Very few of the pastides administration ever started a business or grew an enterprise, inckuding parks. The mission of a university is to educate, research and engage in scholarly activities and provide service to the community.
ONLY if these goals are executed efficiently will economic development have a chance to occur - putting the carriage in front of the horse by pastides-parks has lead to real confusion and an alienated workforce. Until the board of trustees realigns pastides towards a down-sized, leaner organization with focus on world-wide best-of-class prgrams such as the b-school more of his generals will become entangled in the weed he let grow. Focus, down size be financially responsible and efficient...isn't that what we teach our students?
tom rainyNovember 12th, 2009 05:54pm
This is not surprising. Anyone hired from Smith who was a dean or on the very senior management "board" now or before is going to get what is happening at Moore. They are egotistic, autocratic (they ask for your opinion, but it is only talk - just to say, "we asked"), bureacratic, secretive, and just don't have the knowledge about what the "real" problems are. I am disappointed with the other person, Lacola who was hired. What a road sho and slap in the face to us the students.
Not surprisedNovember 12th, 2009 10:53am
This is so true. More students need to be denied admission from the grad programs because the quality is going downhill fast. I wouldn't want to come back and recruit at the school in a few years...
MHR Student 2009November 12th, 2009 11:12am
I worked for the B-school for more than 20 years and now live outside of SC. It was a great place to be a part of--very student focused and people took pride in the school and their work. It was so easy to accomplish what needed to be done for our students. There was constant change in those 20 years, but it was positive change and change in which all who worked there could get behind. I still know many of the faculty and staff--in addition, I know many who have left because of the negative environment. It is sad to know that the poor leadership of two people could take down such a great school.
Past EmployeeNovember 12th, 2009 12:59pm
It seems like the USC administration has performed poorly in recent years when it hires Deans. Look at the Law School, former Dean of Engineering, Nursing, Medical School. The Law Dean is no longer Dean, the Medical School Dean is no longer Dean, and the Engineering Dean from a few years ago faced criminal charges in Virginia. And, let's not forget ROSCOE and Innovista. Who is running this place????
jackNovember 12th, 2009 06:32pm
Thank you Mr. Aiken, the 'Free-Times' and all that have come forward to assist you in this effort. Although the personal damage I have suffered cannot be undone, it is still gratifying to know that this outrage of state sponsored misconduct has finally been made public; very much, I'm sure, to the anguish of Hildy Teegen and her administration. At least further indiscriminant abuse of authority may be more carefully considered now that you have provided a real consequence of (tax paying) public scrutiny. There is more to be revealed. I call upon you to persist in this matter and not allow it fade from public attention until this situation is totally exposed and, hopefully, compel President Pastides, the Board of Trustees and the state government to admit the error, abandon their protection of Hildy Teegen, Scott Koerwer and put an end to the veil of dread they have drawn upon good and loyal state employees and their hard-earned livelyhoods.
Another VictimNovember 13th, 2009 01:56pm
The old guard southern boy faculty at Moore need to get over the fact that a girl dog is now in charge. Pack away your chalk, dudes. I just wish this article had been published in mainstream/credible media.
CatzNovember 13th, 2009 11:46am
Unfortunately, this is absolutely no different than what's happening at the College of Arts and Sciences. That College has the same morale problems. The Political Science, Interenational Studies, and Master of Public Administration programs have all been destroyed. USC wants to play with the big boys in research. While pursuing this goal, they have destroyed the teaching and learning environment of the college. They don't have the resources to be both a Research and Teaching institution. The result is that they fail miserably at both. The wheels are falling off USC.
Former USC EmployeeNovember 13th, 2009 10:49am
This is very disturbing, but not unexpected. I never understood why the University ever hired someone who lacked any kind of formal experience in the role of Dean. There was no track record. Ms. Teegen is the kind of person who has a "glass ceiling" complex and she is not going to stop until she breaks that ceiling. Heaven help anyone who gets in her way. There were several other individuals who intereviewed for the Dean's position in the Moore School at the same time, who would have been a better fit, and who had years of experience.
Students are the major product of the Moore School and if students openly describe the conditions as less than favorable in the school, then the students are being severly impacted. The faculty and staff can not offer an outstanding product to these young people if they themselves are unhappy and fearful for their jobs.
The Moore School at this point, is more than a house divided...it is crumbling!
It is time the Board of Trustees of the University step up and remove Hildy and Scott from the Moore School and the University and begin to restore the Moore School's credibility.
In and out of this state, there are a large number of individuals who have invested large sums of money in the Moore School to develop an outstanding College and to produce outstanding, productive alumns.
I wonder what Darla Moore thinks about all of this.
Former Employee
Former EmployeeNovember 13th, 2009 02:28pm
Hildy, Scott & Greg,
I’d like to thank you for all the blood, sweat and tears that you’ve poured into this school and the people in it. I know this is more than just a 9:00 – 5:00 job for you. It has to be very disheartening to have poured your all into this school like you have and then get “repaid” in the manner that you have. On behalf of the staff who happen to appreciate all that you’ve done and continue to do, I just wanted to say thank you. I, personally, appreciate all the changes you’ve implemented. You can’t please everyone all the time, as I’m sure you’re WELL aware. I sincerely feel SO bad for how you’ve been treated. Some people don’t like change. They’ve been here forever and things have always been done a certain way. That doesn’t mean that way was working or good or effective…but it was comfortable to them. There was no effort being required of anyone and that’s what counts, right?! Who wants to make a difference anyhow…?
Please don’t get discouraged or second-guess the decisions that you’ve made. You made them with good intentions and cared enough to step out on that limb and make things happen. From the start, you made it very clear that you wanted transparency. This doesn’t mean we’re entitled to know every little detail of everything that’s going on, as some believe. You tried to create an atmosphere of togetherness and teamwork. You worked with the SAC on their staff surveys over a year ago trying to get to the bottom of the morale issues that were here BEFORE you got here. You walked into a mess and are now being blamed for it and penalized for trying to clean it up. Everything about all of this is wrong on so many different levels that I don’t even know where to start. Just please know that you came in like a breath of fresh air and, yes, you “shook things up” and “turned things upside down” (they say that like it’s a bad thing!), but that NEEDED to be done!
People have complained, saying you haven’t done this or haven’t done that. Most of it is all touchy-feely, goofy stuff like “They haven’t come to my office even once to get to know me” (wahhh!) or “If I tell them how I really feel, I would fear for my job”. My response to this is two-fold. First of all, it’s not your job to “get to know” everyone. You’ve done that out of the goodness of your heart; that’s just been a perk for us. Within such a short period of time, pretty much anyone could walk by you in the hall and you were able to greet them by name! Your job is to run this school, not make everyone feel good. Secondly, I would say to the people who claim that you “create an atmosphere of fear”…”go work in corporate America. Walk into the CEO’s office and try telling HIM how you feel and see how long you stay employed! Oh yeah, that’s right…you wouldn’t be able to just walk in and talk to him/her one-on-one because there’s no open door policy there like there is here and, frankly, he/she doesn’t care what you think!”. If you didn’t welcome suggestions, comments and criticism, and weren’t concerned about the morale of the building, you wouldn’t have asked for our opinions in the first place. And, guess what? You don’t HAVE to act on every single complaint you receive as some expect. Everyone’s so wrapped up with “me, me, me, what I want, what I need, what I’m entitled to” that they’ve lost sight of the big picture…the “US” in this equation. News flash…what’s good for “me” isn’t necessarily the same thing that’s good for “US” as a whole and “Us as a whole” has to take precedence.
PLEASE don’t allow all this crap to discourage, jade or cause you to resent “us” or be hesitant in your future decisions and/or actions. You have a vision, you’re working your plan and you want to make a difference. What people don’t realize is that YOU’RE HUMAN! Everything isn’t always going to go smoothly or turn out the way you intended. I guarantee it! Not everyone’s going to agree with everything you do…but that’s ok! It’s like raising kids. They don’t “like” being disciplined, but it’s for their own good and they’ll realize that down the road. At the time, it SUCKS! Like parents, you’re not here to win a popularity contest…you’re here to make a difference…and you have and are. Thank you for that and KEEP ON KEEPIN’ ON! Tough love!
DisappointedNovember 13th, 2009 03:15pm
This paper is blatantly biased. Positive comments have been submitted and yet they fail to show up on this page. The Editor should do just that...check for profanity and then POST!...not screen!!! The Editor's personal feelings should NOT come into play here. Just do your job!
LeanneNovember 14th, 2009 09:58am
Well, it looks like Dean Wormer (Animal House) has come to the Moore School. So sad! But remember, they teach Management there and should take some of their own courses. I wonder what will be left when the two of them are finally chucked out.
JohnNovember 14th, 2009 11:31am
I am a current IMBA student focusing on operations management. While some of the comments might reflect the reality at the Moore School, it probably doesn't differ much from other schools. And while it disappoints me that the Free Times would publish such a negative article dissuading future students from USC, I hope it helps change things for the better at the Moore School.
Nevertheless, the Moore School has very professional programs, especially within the management science department that the Free Times might want to investigate. Professors like Sanjay Ahire are doing great things for this department and its students. I would challenge the Free Times to look into these programs to critique what types of educational value the school provides.
Mike MillerNovember 14th, 2009 08:51pm
Sounds like the paranoia level at Moore BS is running high. I was thinking about Masters in Accounting program there but this has given me second thoughts. There's a old maxim that says: a person can be smart as hell & not have a lick of common sense. Look's like the leadership at Moore is in that vein.
IEDNovember 15th, 2009 01:49pm
From an IMBA grad-student standpoint, it is perhaps interesting to see the leadership problems that ultimately underlie several perceived problems with the Business School and the IMBA program in particular. Of perhaps most important are for the school, faculty, and administration to get off this comeuppance and distortion of reality that competing in the scholastic arena as a "leader in international business" is wholly unrealistic. This international business competency is not a differentiator like it was maybe 20 years, rather it is part of a suite of products that the school has to have standard. Last time I checked, all business is international, and all schools have had to adjust their curriculums to deal with the fact that business today doesn't function on a local level, but on a global level.
Likewise, I'd be inclined to agree with the observation, that when you look at the entire competitive landscape, most schools have seen meteoric rises in enrollment, and from my perspective it seems as if the Moore School can barely fill our classrooms with semi-qualified candidates. Just these numbers alone should have tipped someone off that changes need to be made. I guess it is still the classic business lesson that those companies who fail to innovate and reinvent themselves, often fail to remain relevant.
innovator creatorNovember 15th, 2009 05:49pm
I completely agree to what is said about the IMBA career services office. They create all fancy names and positions where everyone is an Managing Director and Chief something officer and preserve their jobs in this tough economy. I want to touch three areas which are of quite concern to each and every IMBA student.
As far as international students, they largely mislead the international students community during interview admissions about the placement statistics and when we came here, the first thing they said was, no international student can get placed in US. Give me a break guys...Do they assume none of the students read any other competitor school's website?
They should come out and dare to accept that the quality of IMBA students is going down. First of all it is not international in any whatsoever sense you take it. Secondly, you can find a significant number of students with no or dismal work experience. After reading the article, it makes me to believe they were trying to fill in the vacant seats, leaving quality to take a beating.
Coming to placements, let the career management answer three questions.
Why hasn't the school published the 2009 placement data yet? (It has been more than 200 days now since they graduated whereas the b-school norm is 90 days since graduation)
Why doesn't the school give industry wide and functional wise placement data?
The simple answer to me looks like they don't have anything good to write about and they just give a superficial data which largely misguides the whole student community.
Why doesn't the school have a detailed class profile page which would attract quality employers?
A decent profile page should at least include the GMAT score, the average work experience, industry wide experience of students, male/female breakup, previous foregone salary.
As a matter of fact all these suggestions were made to Dean Scott Koewer and IMBA Dean La Cola who outrightly denied that they cannot do it.
So my BIG question is what are you trying to achieve by saying NO.1 or No.2 in international Business when you cannot even accept the hard facts of truth when it comes to placements. A patient can be cured only if he takes in a bitter medicine. Remember this!!!
Unless and until we accept the faultiness in our own system, there is not a single chance that we will go forward as a institution.
IMBA 2010 GradNovember 15th, 2009 11:57pm
The b-school problems mirror problems in the largest school at USC, the College of Arts and Sciences. Autocratic, poor vision, no leadership, toxic environment describes Dean Fitzpatrick. When will the "higher" administrators at the provost (Amiritis) and presidential (Pastides) level exert some leadership at USC? Unfortunately, it seems very unlikley given the leadership on the Innovista debacle.
typical USCNovember 16th, 2009 06:40am
I'm just waiting for the first Spurrier comments here! The College or Arts an Sciences is its own "House Divided" and I'm sure Ron Aiken can obtain a FOI request for the current evaluations being compiled of Dean Fitzpatrick.
Staying with the B-school:
There is a B -school Board that needs to help Dean Teegen implement necessary change without increasing alienation in the workforce. there will always be a strong minority of hecklers and nay-sayers in an academic environment - but they need to be contained.
Her line supervisor - Dean Amiridis needs to ensure that she gets institutional and financial support from USC based on the impact this unit provides for the university. While this is a thorny issue and hard to quantify to continously expect more from the Moore School while using the same business model as with other units is not sustainable and will lead to a decline of quality.
Again the question of downsizing the whole USC enterprise needs to be adressed. Pastides' all-encompasing flagship rhetoric indicates that this might require another preseident. The B-school has been abandoned by higher administration at USC during the time the provost job was filled temporarily and on a part time basis. While not widely liked Mark Becker was a superb but underrated COO- his job was left unfilled too long!
It will be interesting to see if President Pastides will back anybody else as vigoroulsy as he did John Parks when they get under fire internally and externally. My guess is no. At the end it all comes down to the CEO...
tom rainyNovember 16th, 2009 06:10pm
The College of Arts and Sciences is financially the healthiest unit within the University and despite some testy moments as it has developed from two very different colleges it is becoming somewhat more harmonious...It's a very difficult time to be in any state university--and especially in a state that often doesn't value higher education very much at all...At times like this everyone gets scared and touchy...
thorne comptonNovember 16th, 2009 02:31pm
Look, these people get hired because other Deans hire them. There is no faculty or staff input, and little vetting beyond what the candidate offers about themselves. If they couldn't vet Roscoe and Parks, they surely didn't vet Teegen in any meaningful way. USC is so off mission it's ridiculous. There is no university without the students. And they come last in line.
GamecrockNovember 16th, 2009 06:59pm
How many people have quit working at the Moore School? It sounds like the offices would be empty by now. I would bet there would be 10 overqualified applicants for every person in the building. I for one would be happy to take the place of the cry babies in a State job with the benefits package.
It would be nice to have some context to the Moore survey more than a few inflammatory quotes taken out of 8000 pages. What were the results of past surveys? How does it compare to other surveys at USC or other State Schools?
Salary.com 2009 survey on job satisfaction indicated that:
Approximately 65% of employees admitted to passively or actively looking for a new job.
Columbia and SC really needs more poorly researched bad press!
BelieveNovember 17th, 2009 05:56pm
It is becoming more clear to me now why I had received a call this summer from the Recruiting Director about the tuition for the IMBA program. There was outrage among the incoming student community at the 60% increase in nonresident fees for the incoming class with only a few weeks notice. By the way, that is not a typo - the fees for the non south carolina residents increased by 60% in this downtrodden economic time. This after waiting endlessly for notification on a financial award letter (which was extremely disappointing). I turned down other (better) offers to come to this place. Dean LaCola did a lot of 'dancing' around the tuition increase issue (poorly I might add - lots of B.S. (her specialty). In the end, I am more than disappointed, I am angered - especially now to learn more about the underpinnings of this so-called institution.
My call this summerNovember 17th, 2009 10:31pm
Thanks to Free times for this article! Although the reviews at USC are supposed to be open, the staff, faculty and students would have never seen the report. It is truly eye opening and disappointing to see how highly paid administrators ignore the faculty and staff and run the Colleges like small "dictators" . Using arguments such as " these are difficult times", "it is normal people are touchy when we have cuts", etc.. to justify and rationalize bad reviews doesn't work anymore. The only clear conclusion is that we have a bad dean that needs to go. Let's see if the higher administration has the courage to clean house and hire someone who is able to work with staff, faculty and students and gain their support and respect. The other College that is also very poorly administrated the College of Arts and Sciences. The review is ongoing and I truly hope Free times will inquire into the report and publish it so everyone in the Columbia area can see what kind of administrators USC has hired. Do we need to keep them when they are doing such a bad job? NO!!
Again, thank you Free Times for printing this article.
Malik ConstantinNovember 18th, 2009 11:51am
Now that your article has been shooed off like a fly, business is usual at the Moore School. Nothing has or will change. Free Times is seen as a minor nuisance and those of us who care about our school continue marching. Only a few more years to go...gosh I hope I don't get let go tomorrow.
Matthew MarionNovember 30th, 2009 04:27pm
Mathew Marion, exactly. What is happening at the Moore School of Business has been happening elsewhere on campus. In the past year, one college was very nearly to the point where the faculty were ready to file a "vote of no confidence" on it's dean when the Provost and Vice-President of HR stepped in. They spent 3 full days locked in an Osborne conference room interviewing full-time faculty on individual individually. They filed a report that there were communication problems within the college and had a plan to help out the situation. Case closed. Nothing has changed, the situation is now worse than before the investigation, the dean isn't afraid of what the faculty are saying and the faculty are afraid to continue complaining because they know nothing will be done. This same dean just successfully completed his 4 year review and is not scheduled to have his next official review until the year 2014. Until we have change at the Board of Directors, President and Provost levels don't expect anything to change at USC. It's a good-ol-boy environment and appears to stay that way.
Been thereDecember 1st, 2009 06:31pm
Folks, this is business as usual at the Moore School. Have you forgotten the Susie VanHuss Regime. She marched around like the Gestapo. Firing people she and her friends didn't like--people who had made significant contributions to the college over the years. If she had been more than an acting dean for a year, there would be no Moore School left today. She and her buddies like Ellen Moore and a few other militants would have taken that place no place but down. Too bad there was no Free Times then to take down bad administrators and their cronies. Some of those VanHuss cronies are around and were easy transfers to this administration. It is a real shame that this type of stuff is allowed to continue.